Returns & Exchanges

At Urban Aurex, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

Exchange Eligibility

Products can be exchanged within 5 days of delivery if:

  • The item is unused, unwashed, and in its original condition.
  • All original tags and packaging are intact.
  • The product is not damaged by misuse or improper handling.

Returns

Returns are accepted only if:

  • You receive a damaged or defective product.
  • You receive an incorrect item.

Please contact us within 48 hours of delivery with clear photos of the product and packaging.

Non-Returnable Items

We cannot accept returns or exchanges for:

  • Products without original tags.
  • Washed or used products.
  • Products damaged after delivery.
  • Items purchased during clearance or special sale events (unless received damaged).

Refunds

Once your returned product is inspected and approved, the refund will be processed to your original payment method within 5–7 business days.

For Cash on Delivery orders, refunds will be processed via bank transfer or UPI.

Contact

For any return or exchange requests, contact us through our Contact Us page or email us on urbanaurex@gmail.com