FAQs

Sizing & Fit

How do I choose the right size?
Each product includes a detailed size chart to help you find the best fit. If you're between sizes, we recommend sizing up for a more relaxed feel.

Are your products true to size?
Yes. Our products are designed to fit true to the measurements provided in the size guide.

Will the fit shrink after washing?
Our products are designed to retain their fit when washed according to the care instructions.

Product & Quality

What fabric do you use?
We use carefully selected fabrics that are comfortable, breathable, and durable for everyday wear.

Are the cargo pockets functional?
Yes. The utility pockets are fully functional and designed to carry everyday essentials like your phone, wallet, and keys.

Shipping & Orders

How long does delivery take?
Most orders are delivered within 3–7 business days, depending on your location.

Do you offer Cash on Delivery?
Yes. Cash on Delivery (COD) is available in most serviceable locations across India.

How can I track my order?
Once your order is shipped, we'll send you a tracking link via email or SMS.

Returns & Support

Can I return or exchange my order?
Yes. Eligible products can be returned or exchanged according to our Return & Exchange Policy.

What if I receive a damaged or incorrect product?
Contact us within 48 hours of delivery with your order details and photos, and we'll resolve the issue as quickly as possible.

How can I contact Urban Aurex?
Check out Contact Us page please.